At Vibovia, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we make returns simple and hassle-free.
Incorrect or Defective Items
If you have received the wrong items or defective products, please email us at info@vibovia.com to arrange a replacement or refund.
General Return Policy
If you’re not satisfied with the items you received, you can return them to us within 30 days of receipt, provided they are:
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In original condition
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Unused and unopened
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In their original packaging
Once we receive and inspect your return, you will be eligible for a full refund (excluding return shipping costs). We cannot accept returns or issue refunds for items that:
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Have been used
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Are not in original condition
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Are returned without prior approval
How to Return an Item
Step 1: Request a Return Form
Request the return form by emailing us at info@vibovia.com with:
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Your order number
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Your email address
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The reason for return
Step 2: Prepare Your Package
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Complete the return form and include it in your package
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Ensure your return is well packaged to avoid damage in transit
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Clearly mark "Returns" on the outer packaging
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Use a trackable and insured shipping method
Please note: We are not responsible for the cost of returning items or for any packages lost or damaged in transit.
Step 3: Send & Confirm
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Send the package to the address provided on the return form
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Email info@vibovia.com with your tracking number once shipped
Refund Timeline
Once we receive your returned items and verify that they meet our conditions, your refund will be processed within 5 business days back to your original payment method.
Return Conditions
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All returned items must be unused, unopened, and in original packaging
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Returns without prior approval may not be processed
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Ensure your package includes the approved return form
Questions About Returns?
We’re happy to help! Contact us at:
📩 Email: info@vibovia.com