Customer Service Hours
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Monday – Friday: 08:00 – 18:00
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Saturday – Sunday: 10:00 – 17:00
We aim to respond to all inquiries within 24 hours.
Purpose of Contact
Our customer service team is here to assist you with:
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Order inquiries (tracking, status updates, or changes)
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Detailed product information and personalized recommendations
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Handling and resolving complaints or feedback
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Guidance on returns and exchanges
Preferred Methods of Contact
For all order inquiries and feedback:
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Email: info@vibovia.com
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Or use our Contact Form on the website
We will respond within 24 hours.
Privacy and Data Processing
Your privacy is our priority. Any personal data shared with our customer service team will be handled in accordance with GDPR guidelines and our Privacy Policy.
Terms and Conditions
By contacting our customer service team, you agree to our Terms and Conditions.
Our Commitment
We promise to provide timely, courteous, and effective support to ensure your complete satisfaction.
Limitations
While we strive to resolve all issues internally, certain concerns (such as shipping delays) may require coordination with external partners.
Policy Updates
This Customer Service Policy may be updated from time to time. Significant changes will be communicated via email or website notifications.